After this threat of not issuing a refund, I filed a dispute claim to my credit card visa and submit all the documents that were needed including the cancellation letter that I handed to them .. A. Everything said was identical, currently arguing with them to cancel the contract. We are tying to cancel our membership too but they said that it is not valid. In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You also have the option to opt-out of these cookies. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. These cookies do not store any personal information. The whole thing is a rip off as far as I can tell and very stressful for anyone. If there is a lawsuit, let me know guys, I was a victim too. Walking Away From Timeshare Maintenance Fees - Is It Smart? While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. No such website! One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. The 90 minute presentation took 6 hours and they tag teamed 3 sales people on us trying to wear us down. this is a site in teh USA who says they files a case. I wanted a cancellation and return of my money. Welcome to Sunset Properties Group! The first offer to purchase was around 68 thousand dollars. In the event that something in the arrangement is not exactly right, explore what the genuine arrangement is to determine if its truly advantageous for you. They would not allow us to roam the facility or talk to any of the guests. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. We received our "free trip" tickets but ended up not even using them because departure times and actual trips were so limited compared to what they showed us at the airport. We also use third-party cookies that help us analyze and understand how you use this website. Thank you for your time and if anyone has any further suggestion regarding how to solve this, please let me know. After coming home and investigating some more, I feel lucky to have gotten away from them alive. Historical Court Records (more than 50 years old). What a lead in! And after that, the sales agent called me and he said that their legal department will not issue a refund so I need to keep the contract. We vacationed in Playa Del Carmen in October 2007 and in the process of picking up our rental car, we were asked to attend a no pressure-quick 90-minute seminar at the Sunset Fisherman Resort. How to get rid of a Mayan Palace Timeshare? As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. Same happened to me in Playa del Carmen. Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. Please we nees help. Sunset World Resorts & Vacation Experiences - Contract, Sunset World Resorts & Vacation Experiences - Membership, Sunset World Resorts & Vacation Experiences - Fraudulent Sales Pitches!!!! We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. so we just put down a deposit and told that we have 5 days to cancel. Eventually got the price down to something we thought we could actually afford. This website exists because there are so many scams in the industry, and we wanted to make it easier for you to locate alternatives. How did it turn out for you guys? Two of the biggest warning signs are if a company asks for payment upfront, or if they cold-call potential customers. Our "VIP week" couldn't be booked at all. 15 Steps on How to Cancel a Timeshare Contract? 5 minutes of your time could help you resolve this nightmare once and for all. I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. This effectively nullifies the contract. Remember at first she said she was trying to sell her vacation as an employee. It was very overwhelming and confusing. If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. They kept us there for almost 4 hours pressuring us to upgrade our contract to receive extra weeks and other privileges. i cannot find anything out on this case though. We are Americas #1 Timeshare Exit Resource. If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. Well! Have you been able to get any resolution? It has now been almost 5 months and I am losing faith they will ever pay me back. Filing a dispute claim is also helpful especially if you have proof that you cancelled your contract within the 5 days time frame . Big lie. So there is no value or savings hence, there was no benefit for buying the package amidst the Pandemic when international travel is still restricted. However, you may still be able to get out of your contract by exercising your rights as a consumer. we aso believe that they released our contact information which led to us being scammed out of $55000 USD for a resale the brokers stated they were working with the resort regarding 42 units. You can imagine that I that point I knew something was wrong with this and I was dealing with cons. For example, one of their properties is Sunset Royal Beach Resort. Our primary problems are: That proved to me they were lying about the value of the "product". Try Profeco, and don't take no for an answer. Each of its hotels has its own unique style and provides guests with an unforgettable vacation experience. I refused to proceed and insisted travel package detail. I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. Records of municipal courts and justice courts are housed here also. What are the process you did? Our original contract told us that we could use those or any other Sunset property at any time. Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". We purchased the membership in 2008 for Tres Rios cancun and went to the resort for the first time this year. At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". My answer was that "the maintenance fee guaranteed they got paid to provide quality, not that I actually would get it." He said they will process my deposit refund. 1. They still refused to let me leave with a copy of the unsigned contract to review with an attorney. but this timeshare by Royal Elite/Sandos. UNAUTHORIZED ATTEMPT TO ACCESS OUR CREDIT CARD - 6/8/2010 documentation showed verification from our bank that Sunset tried not once BUT twice to access our Visa Card for $822 on May 17, 2010 & again on June 1, 2010 (which Sunset denied the first time I notified them regarding You can find these complaints online on different forums and review websites. The case status is Pending - Other Pending. jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico Necessary cookies are absolutely essential for the website to function properly. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. These companies specialize in helping people just like you get out of their timeshare contracts. Be the first one to write one. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. . She added that the package is a great value, that it is transferable, and has no expiration date. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. www.sunsetscam.com Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). Filed March 20, 2017 Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. They are refusing of course, luckily my credit card company is standing by me right now and have pulled payment back. #5. Signed, Basically, we gave them $99 cash, and then rented the car for 1 week, and they would give us a form to cover the rental at the end of the tour. But I had to say NO about a thousand times and really dig into them for details to essentially prove to them that they are rip off artists. . This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. (told in the presentations especially into the real estate group that they do and in an email from customer services that they buy back daily their units but havent opened their real estate offices yet?) They started out at $300K for 4 weeks, plus you pay $99/per person per day every time you come, plus $1000 per year per week maintenance fees. How to Get Rid of Hacienda Del Mar Timeshare? They offer via text Ocean Spa Hotel and Laguna Suites and Spa under the website: www.sunsetworldresorts.com. I only get emails. How To Get Out of a Diamond Resorts Timeshare? Sunset Group is headquartered in Miami, Florida, and appears to be owned by RCI the largest timeshare company globally. They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. Always do your own due diligence and research any company youre considering doing business with. There is equity in the "purchase". We are now being told to write a letter to "the board" who will review it and see if we are approved to cancel our contract. We also suggest never working with an organization without first having everything recorded in an official agreement. Another thing to keep in mind is that anything that sounds too good to be true probably is. then they wanted to combine 2 contracts in 2018 into one and sell us more perks. Or tell them to hold on for a minute and use a cell phone to call your accountant or tax-professional. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. Sunset World Resorts & Vacation Experiences - Scam and fraud! I agreed, but we agreed that if things got too far out of control we would walk out and just pay for the rental which was through hertz and eat the rental cost. This company took advantage of the opportunity to be just as fraudulent as Sunset Group has been shown to be. They said this was a standard business practice in Mexico. Hello If anyone is filing an Action Lawsuit against them please contact me, Thank you. OMG, this scammers need to be stopped. Never begin working with a company without first having everything written down in a legally binding contract. Sunset Lagoon, Royal Sunset, Sunset Group Blvd. A scam is an illegal scheme designed to cheat you out of your money. Sunset Lounge lawsuit heads to court while venue continues to sit empty. Author of the review. We did not buy the all-inclusive. I am okay to take the 'hit' with collections, but did you make any more payments? Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. Same issues here, please let me know if you found solutions or atty, or any lawsuit. Has anyone had succes contacting a lawyer or another company to get out of their timeshare? Unfortunately, we couldnt find anything on the internet about an active lawsuit against the Sunset Group. I wish I had done some research about them. Make certain to archive all that and counsel a lawyer assuming you have any inquiries in route. How To Write a Timeshare Rescission Letter? The combined costs was equal to or greater than what was being offer. We told them that we were there to relax and did not want any meeting. If youve been a victim of wrongdoing by a company like Sunset Group, continue reading to learn more about what you can and should do to protect your rights and get compensated for your losses. Hire a Legitimate Timeshare Exit Company. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report Ripoff Report Investigates! Mr. Muldowney agreed to help us facilitate our request to terminate our contract, but when we had arrived at the office later that afternoon, we were told by Jose Luis Hernandez that Mr. Muldowney was sick, and had left the office for the day. Sunset Group Class Action Lawsuits Avoid Timeshare Exit Company Scams Cancel Your Timeshare with a Trustworthy Company Summary Sunset Group, which also goes by Sunset Hotel Group and Sunset World, is a timeshare company with properties throughout Cancun and Riviera Maya in Mexico. We recommend you contact your timeshare company before working with a timeshare exit company. Login. The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. But they lied about everything. 77500. When we arrived back in the United States we were pleased with our decision to cancel, especially after we found out there are thousands of complaints on the Internet about the Sunset Group. BIG MISTAKE! Interclub transfer was not just an even exchange for only $89 as presented - instead Sunset tacked on additional fees that basically came to the full price of a week long hotel rental at an Interclub resort. A high rating with the BBB and very few complaints ( hopefully none at all), The company has been around for multiple years, An actual office address instead of just a PO box. We wanna fight them too because we dont want to lose our $4, 000, Ley Federal de Proteccin al Consumidor (texto consolidado publicado en el Diario Oficial de la Federacin el 25 de junio de 2018) If there is an Action Lawsuit going on some one please contact me thank you. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. What a rip off and that's before considering the "membership fee" which varied but I had them down to $4000 for 10 years. In addition, recent customer reviews of Sunset Group say that they generally dont like this company and recommend staying away from its products altogether. Sunset World Resorts & Vacation Experiences - Sunset Fishermans Village Time Share - Rip-Off. We did continue our vacation and had a great time in Cancun. I can't begin to tell what a horrible experience it was. by consumers, for consumers. Something else to remember is that anything that sounds unrealistic most likely is. By providing my contact information and clicking submit, I am giving MyTimeshareExitReviews.com and its partners permission to contact me about this and other future offers using the information provided. At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? If they dont have a rating, or their grade is very low (an F especially), then its best to avoid them. Were happy to help in any way we can. We achieve this by infusing our Core Values at the heart of each transaction and interaction with our Clients. Our mission is to help timeshare owners connect with the best timeshare cancellation company so we can eliminate scams in the timeshare industry. Overall makes it challenging to cancel their contracts. Sunset World/Pura Vida Lifestyles Premier Cancun Vacations, Cancun Travel Unlimited,Sunset Group, PURA VIDA, club sunset cancun, sunset group, sunset royal Enticing people to buy a ripoff vacation packages, took my money $1625.00 for a membership, can't even access the website PURAVIDALifestyles, took upon themselves to terminate my membership . Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. "You get a detailed email after paying for the package, there will be a link where you can make your payment". We were able to get our contract cancelled and $1, 000 of our $14, 000 back. How To Cancel a Vacation Village Timeshare? How to Get Rid of Garza Blanca Timeshare ? They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. Then told her I know they are scammers and not to bother me anymore. They said that they needed some business write offs for their firm. After this they charged our credit card and cashed a "check" payment for the same month's payment. It all started the moment we stepped off of the airplane in Cancun, Mexico. I acknowledge that this consent may only be revoked by email notification to info@mytimeshareexitreviews.com. We are a Team of like minded agents with one goal- Representing our clients at the highest level possible! I'd like to see if any of our government agencies can at least stop them from doing business in the U.S. The last thing you want is to hand over your hard-earned money to a scammer. this is a forum with more complaints made to royal elite: If the plaintiff loses the case, no one is compensated. We finally caved in and agreed to meet the last day that we were there. We decided to take advantage of this. At that point though I had caught them in so many lies and fraudulent claims that I just kept saying NO NO NO. Not much else he can do he says. On latimes.com, Timeshare Exit Team publicly stated their average cost is about $4,000 paid up-front. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money youve invested in your timeshare with Sunset Group. So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. Jan 06, 2019 4:36 pm EST. My fianc and I are well educated individuals and are absolutely sick at ourselves for getting suckered into this whole deal. This case was filed in Manatee County Courts, Manatee County Courthouse located in Manatee, Florida. Can You Get Rid of a Punta Pacifico, Encanto Baha Timeshare? I wish I had done some research about themOcean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations are all part of the Sunset Group. Additionally, we have repeatedly requested a copy of the catalog promised us so that we may exercise our additional membership privileges, but were recently informed by customer service representative Alvaro Cardena that we would not receive a catalog for as long as 90 days. In terms of why its so hard to locate a timeshare exit program, class action lawsuits are one cause. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. We have the same story as you. We kept telling them that we had some place to go and were late and we needed to leave. They had us fill out a form and told us that is was in order to get our credit pulled to see if we could get a better percentage rate on our monthly payments. Despite the fact that Sunset Group timeshare exit scams exist, it is still possible to find a reputable company with a track record of success in freeing consumers from their contracts. We trust this article has been useful. Cancun, Quintana ROO Mexico C.P. Since we had already paid for our first contract we felt we couldn't afford to let that go so when they offered to give us two other options we listened. Sunset World Resorts & Vacation Experiences. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. zillayh@gmail.com, We are also victims of Sunset Group. Therefore, we used the five day right of rescission as stipulated in the contract. Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people. They said they cannot do business via phone, fax, or email. Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. The initial contact person posted on FB that she is a supervisor in a Cancun Resorts and she wants to sell her vacation. The fight over who will operate and manage the historic and publicly funded Sunset Lounge in West Palm Beach landed in a courtroom and a trial Thursday. you paid 22 275, how many weeks and were you non the platimun plan? In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. Hello I was scammed too. There are options for getting out. The tour was nice, then came the HIGH pressure sales pitch. we were scammed and then threatened with contract removal of items if we did not buy into the Sunset group real estate group (if they even have one is yet to be determined) last April we went to Tres Rios and at their highest end rooms the ceiling of the shower was covered with black mold. If anyone has information on contacts I would appreciate the info. 6. I politely declined the offer. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. But there is one site that seems to know where they are all the time, namely their collection agency, Resort Management International. 2. If youre interested in finding a timeshare exit company that wont scam you, take a look at our homepage. I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else.