Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. The fees are a gouge. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. Alex Murdaugh stands guilty of killing his wife and son. Save my name, email, and website in this browser for the next time I comment. Tickets for sporting events, concerts, and theater productions. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. These days, the majority of ticket sales happen online. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? Both TicketMaster and StubHub have proprietary applications. Even for the buyer, searching and doing other movements on their website comes without any charges. Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. 3. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Google Pay. However, instead of being determined by the ticket price, they're charged for every order. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. If available, select the ticket (s) you want to sell and click Continue. Not looking for Taylor Swift? Will you support Voxs explanatory journalism? All Rights Reserved. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Sign up for The Goods newsletter. Don't show them on your phone. * Confirm your ticket transfer. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. "Many more fans will now have. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. Third-Party Resale Tickets: Everything You Need to Know - Ticketmaster One among them could be that Ticketmaster has a better and stronger return policy than StubHub. SUGA | Agust D has announced SUGA | Agust D . A Night of Professional Championship Boxing - Fight Night 17 The prices and their ranges will depend on every event you have chosen. Legit Ticket Sites - Ticketmaster vs Stubhub [Fees, Customer Service On the landing page, you will witness a big white box through which you can start searching for events directly. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. Specify the number of tickets you want to pay for. Please help! There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. Fees of this size are a common source of confusion and ire. However, waiting for the price to go lower can also get you zero tickets, so look out for that. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. By choosing I Accept, you consent to our use of cookies and other tracking technologies. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. }, + nine = sixteen .hide-if-no-js { Data is a real-time snapshot *Data is delayed at least 15 minutes. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. The prices of tickets available on this platform differ from the actual face value of the ticket. Got a confidential news tip? Each week, we explore unique solutions to some of the world's biggest problems. Ticketmaster vs Stubhub. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. For Ticketmaster, the biggest selling point is a flexible return policy. It allows you to sell the tickets and transfer them to a new owner. Which among the two has an easier user interface and is easy to handle? Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. Ability to get tickets without visiting box offices in person. However, each of the services comes with its own distinct advantages. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. Ticketmaster on Tuesday called the demand "historically unprecedented." 2020 Official Top 5 Review. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. Select the tickets you want to transfer. StubHub: $128 - $155. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. Its art. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. The starting price will be usual but can go in ascending or descending order in amounts if the demand rises or fall. Resold tickets are priced by the individual seller. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. ViralTalky's team of content writers regularly helps write high quality content. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. Ticketmaster Vs Stubhub 2023 | Features - Official Top 5 Review Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Taylor Swift tickets listed for thousands on StubHub after millions Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Did you find it helpful? Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. A place to discuss and share all matters concerning singer, Lana Del Rey. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. You can now buy a fraction of a house. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." [2022]. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. and our "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. Selling the ticket on StubHub is a quick and easy process. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! After the switch, you will enter the email address you use to access the community in order to reset your password. Full refunds from participating venues within 72 hours of ticket purchase. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. That means you have a much better idea of what you're paying to start with. Comprehensive event search feature. Ostheimer said no, sorry, he would be using the preselected question cards. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. We may earn small commission from the products mentioned in this post. Sign up for the The option of reselling tickets for sold-out shows is available. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". Why is StubHub selling tickets before they've been release - reddit In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. Create an account to follow your favorite communities and start taking part in conversations. The website makes the ticket-buying process simple. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. [2022], TickPick vs StubHub: Which Is Better For You? So, it is considered the best competition in front of Ticketmaster. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. Every sale is final from the moment of purchase. Tickets are 100% guaranteed by FanProtect. With that said, you may still find yourself dealing with some additional checkout fees. In most cases, tickets arent issued until 24 hours before the event. You can try reaching out to Ticketmaster and see why the tickets are greyed out. 24/7 live chat support. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. Their automated email is useless and they have not got back to me. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. In other cases, a reseller may be selling you tickets they haven't even secured yet. These are often attempts to steal your personal information or credit card number, Gray said. Swift will perform more . I'm confused. Getting your tickets you bought on StubHub : StubHub Not every event will include a delivery fee. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. The face value price is the one you see on the website. Top 835 StubHub Reviews - ConsumerAffairs Sat, 17 Jun 2023 | As one member said after canceling their seats this sucks!. The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas . Ticketmaster vs Stubhub: Customer Service. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. Why can't I sell my tickets through my Ticketmaster account? Save my name, email, and website in this browser for the next time I comment. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Taylor Swift Tickets - Taylor Swift Concert Tickets and Tour Dates Live Nation and Ticketmaster Move to Compel Arbitration in Taylor Swift }. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. So, which of the two is trustworthy? But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Office Hours. The return policy tends to be much more flexible and easy to use. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. So, this certainly means you can be at a loss or profit accordingly. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Please enter a valid email and try again. This does not cost you any more money. Having an extremely large volume allows them to lower their margins. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. The findings raise questions for whether consumers have a right to full price disclosure up front. "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. Help us improve this article with your feedback. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? When you sell tickets through the service, there aren't any fees for listing. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. But it becomes a "buyer beware" type market, experts said. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2. Tickets for concerts and sporting events. Some of the delivery options include: When you pay a UPS delivery fee, it might be higher than the actual cost for UPS to deliver your tickets. You would transfer the tickets from your Ticketmaster account to the buyer's email address. Buy and sell your Taylor Swift tickets today. The Customer support services are open on all days but they have a certain time range they need to be reached out within. Should you. Unable to transfer Tickets Ive sold. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. Enter the recipient's first and last name, email address, optional note and phone number. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. "It just becomes a part of the overall economics of going to an event," Goldberg says.
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