ebay seller doesn t accept returns

If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. a part of. You can choose to add a message to the buyer. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. I also sent the manufacturers specifications which show compatibility. But, yes, you get refunded and get to keep the item as well. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. I have a chrome plugin that replaces buyer with seller and seller with buyer. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Buyers can always submit a return request, even if your returns policy says you don't accept returns. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. [CDATA[ If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. You can choose whether to accept returns if a buyer changes their mind about a purchase. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. Unresolved buyer returns can cause sellers . Depending on your return policy, this may or may not include the original shipping cost. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. eBay and PayPal will not even look at video evidence. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Refunds and billing for return shipping costs var m3_r = Math.floor(Math.random()*99999999999); eBay Money Back Guarantee programs on international eBay sites. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Tip. This can be useful when the buyer isn't completely satisfied with their purchase. document.write ("eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] This is all true, but only for items that are REALLY Not As Described. For most purchases, buyers are refunded to their original payment method. 2 business days after receiving the returned item. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. document.write ('&cb=' + m3_r); The item in question is an electronic stabilizer with moving parts and motors. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. ("free returns" or "buyer pays"). Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. Help for buyers and sellers. This is a good option for low-value items. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. You don't accept returns in your policy, and the buyer changed their mind about a purchase. document.write ('&cb=' + m3_r); Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Now I just have to hope he actually sends back the keyboard instead of bricks. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. document.write ("ebay seller doesn t accept returns - austinresearch.co.uk Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. I recently asked eBay this exact same question. Yes I understand how a snad works. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. document.write ("?zoneid=2"); When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Select your carrier and enter the tracking number. Enter the amount you wish to offer the buyer. See Partial refund guidelines. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Select. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. When a buyer opens a return request the funds related to the sale may be put on hold. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); How do people alwats confuse this. We've outlined yourresponse options below. Shopping Cart Integrations ii. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. You can also open your Returns dashboard and select View return details from beside the case. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. SeePartial refund guidelines. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. Ebay has a 30 day money back guarantee that is available on most all items sold here. Both buyers and sellers must meet all applicable return requirements. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. [CDATA[ If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. For example, you may haveopted to automatically accept return requests. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. When a seller opts to 'not accept returns' it can be a benefit to buyers. Keep in mind that some returns can remain open for up to 35 business days. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. am I required to pay for shipping? Returns should be sent with tracked shipping that can be independently validated. What if any recourse do I have in this situation. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. The seller is required to respond and provide either tracking information, delivery updates, or a refund. A dialogue will open as you type your search terms. Tip I have an email that I have never seen in my 20 years at eBay. Solved: How to go about returning an item when a seller do - The Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. How to accept a return when the buyer changed their mind about a purchase. If the buyer is responsible, choose your return address from the dropdown menu. '&charset='+document.characterSet : '')); All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If an item is being returned, the seller is responsible for return shipping. Read our article on, Need help with return shipping? But I've never heard that automatically happens just because a seller doesn't offer returns. Ebay has a 30 day money back guarantee that is available on most all items sold here. This isn't working for me. For more information about buying and selling internationally, please see our policies on International selling and International trading. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. 01:38 PM You can choose whether to accept returns if a buyer changes their mind about a purchase. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. Also this makes the process require the buyer send the item back instead of filing a claim. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. document.write ("'><\/scr"+"ipt>"); The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. eBay Money Back Guarantee covers most transactions on eBay. Proof that the buyer collected the item Tip Returns related questions? eBay Will Not Back Your Return Policy - YouTube Select the applicable selling categories. For example, you may have opted to automatically accept return requests. You are not allowed now to dispute a not as described return. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . If we're asked to step in to help, we may ask the buyer to return the item to you. document.write ("'><\/scr"+"ipt>"); Buyer Return Request for "Doesn't Fit" - What are the policies? For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. The item was shipped and confirmed as delivered. Buyers can always submit a return request, even if your returns policy says you don't accept returns. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. That decision is for him to be allowed to return it. Carefully check the returned item before issuing a refund. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. if (!document.MAX_used) document.MAX_used = ','; See our Partial refund guidelines for more details. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Enter a return merchandise authorization number, if you use them. Save the label to your desktop or mobile device. var m3_r = Math.floor(Math.random()*99999999999); If you offered free shipping, you'll need to refund the buyer the full amount that they paid. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. See our page on. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. The seller claims the item is not compatible with his mobile device. If the buyer does not ship the return by the specified date, eBay may close the return request. You can also find more information in our full article below. See ourpartial refund guidelines. Also this makes the process require the buyer send the item back instead of filing a claim. You accept returns in your policy, and the buyer changed their mind about a purchase. How to Handle eBay Returns - Zenstores I've tried sending messages, and all he says is "it doesn't work". eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . You can choose to add a message to the buyer. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). It fixes posts like this one more often than it breaks them. if (document.mmm_fo) document.write ("&mmm_fo=1"); To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. You can either: - accept the return and provide the buyer with a return label. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. We'll then ask the buyer to post the item back to you within 10 business days. Classic Ebay sneak move. You'll also be responsible for covering return shipping costs. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); If the item is returned used or damaged, you may qualify to give the buyer a partial refund. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. Enter a Return Merchandise Authorization number, if you use them. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Big surprise there. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Whether you need to accept the return depends on their reason for opening the return. If the customer wants to return your item bad enough regardless of the real reason for the return. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. How to give a partial refund after the item is returned. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. If we're asked to step in to help, we may ask the buyer to return the item to you. , For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". This is the first time I have ever experienced an issue such as this. No support for sellers in these cases. How to go about returning an item when a seller doesn't accept returns? Coverage, eligibility requirements, and exclusions. In some cases, your response options may differ. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery

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