As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. stream Failure to do so could give you grounds to make a council house disrepair claim against them. Request a FREE property inspection to find out how much your claim is worth. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. All rights reserved. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. What are the costs and charges at Watergate Court. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Council tenants can also be offered evening appointments for repairs from 4:30pm. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Homepage for Gateshead Councils Benefits and Council Tax information For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Wherever possible we will place the order immediately. Unfortunately, this job posting is expired. Gateshead Council. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Any resident with My Housing Account can access this service. Gateshead Council 4.0 . "The garages at Leam Lane had already been condemned, and we were working towards . However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. You can create a free account to post activities, services and promote organisation working in Gateshead. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. I have to tell you, this week I have had four complaints that have been going on for two years. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support These include re-fixing toilet seats and repairing minor leaks. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If so we can help you claim compensation on a NO Win, NO Fee basis. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. <> Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. This makes sure that everyone is treated fairly. We are Gateshead Council'sHousing Team. Top Jobs in Gateshead, England. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Internal deterioration such as damage to carpet, walls etc. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Regent Street Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. There's also additional service charges from 115.85 a week, this cost is eligible . This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. To keep up to date, why not follow us. We will pay compensation for damage which is our fault or our contractors' fault. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Gateshead Council aims to complete the backlog by late March next year. Our employees and contractors carrying out work will show you an identity card. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. People really are our greatest asset at Gateshead Council, and we value every employee. Don't worry, we can still help! The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Background 2. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Our housing offices are currently closed to the public. E6 2JA. We have guidelines on how long different repairs should take. This includes both small leaks and emergency repairs. The report found the repair centre's ability to handle calls was deemed 'critically low'. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Gateshead. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. 27,852 - 30,151 a year. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. The contractors are currently repairing seven properties a week. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. 0191 433 3174. housingadvice@gateshead.gov.uk. We hope to reschedule these events at a later date. 182-184 High Street By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Gateshead Now is a collection of the latest news from Gateshead Council. Please continue to be patient, as we are experiencing a high volume of phone calls. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. %PDF-1.5 A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Complain to the housing ombudsman The housing ombudsman is a free and independent service. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". endobj Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Copyright Andy T - 2021. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. View my payslip. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Planned repairs usually need an inspection before work is done. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Housing Disrepair To access this support or speak to an advisor, contact Business Gateshead today. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . London Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The team were very helpful and understanding of my dangerous situation. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. We are Gateshead Council's Housing Team. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Some work to your home is done as part of a planned maintenance or investment programme. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. 2 0 obj Payslips. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. The panel decides which services they review based on various criteria. Our business support events remain cancelled for now. Repairs update You can now report your non-emergency repairs. endobj And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Repairs & Voids. Time to have your say on the future of our leisure service. Do you want to work with us in helping to create spaces that are great to work and/or live in? If this is not possible, we will replace with the items we hold in stock. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. We would not replace all items, only the ones that are required. :L+Ftc[Sdu|^Y^. For further information please contact the Involvement Team by: Civic Centre Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. <> Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Read more about the Housing Capital Investment Programme. The site has been designed with residents and local groups to ensure it is easy to use. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We will need to look at what has been damaged so please don't throw anything away. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. This covers things like outside painting, replacement windows and annual gas servicing. Gateshead Council aims to complete the backlog by late March next year. East Ham It is also possible to claim for any damage that may have been caused during repair works. Our business support events remain cancelled for now. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. about Our Customer Scrutiny Panel needs you! Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. : 50K - 53K. To register with My Housing Account, select 'my account' at the top of the Council homepage. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. However, the contractor will not ask you for any money when they call. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. These are repairs which could cause injuries or further damage if they are not dealt with quickly. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll.
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