Learn more about your GOTRAX from full overviews and specs to troubleshooting. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . Codes often have simple solutions and we are here to assist. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. We appreciate you customer service and willingness to do the right thing! 0000002170 00000 n Contact an authorized service center for more information about replacements. So in short. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Post adapter arcing when plugged in. Visit our Battery Pack Load Testing Guide. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Of course, with any new or growing technology there are often hiccups along the way. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. I continue to struggle with GOTRAX's customer support team. You can now turn your hoverboard back on.*. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. E03 - Change speed settings or gear. Find your product below and click the link to be directed to the specific information for troubleshooting. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Took 8 business days to fix (total of 11 calendar days). Beeping can also indicate uneven pressure on the hoverboard sensors. Doesn't matter if the battery is charged or not. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Scooter is in the dumpster. I have had it for over a month now and have had zero problems with it. Kick stand wobbly. Power completely shuts off while riding. Please contact our customer service team if you are experiencing problems or need more detailed information. I didn't realize my tires were about half the recommended psi. The motor would sometimes "sputter" (not engage) when you push down the throttle. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. I requested a refund. Make sure that these are not punctured if they are air-filled. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! The motor does make some noise when first accelerating but goes away. Will this problem come back? Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Its possible the quality slipped with the V2, but they are basically the same scooter. Then plug your charger cable into both ends and leave it overnight. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! 51 reviews. If damaged do not proceed. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Try recharging the battery pack for 8 hours. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. E5 - Replace controller / replace entire product. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. GOTRAX sent me a battery and a replacement handle bar. Not much help really. 51 4.7 out of 5 Stars. It goes fast and I can go up big hills . 0000008779 00000 n In my case, when I got a new Gotrax scooter, it did work fine in the beginning. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Step 6 Install the battery pack. To determine whether either of these is true, unplug all of your devices from power and try charging them again. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Contact: kevin@ocproscooters.com or text: 714-420-1311. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. This is telling you the charger is working. When you plug your charger into the wall, the indicator light will turn green. I also have a V1 and no issues. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. (If you see an issue, please stop and consult a technician before proceeding.). Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. I am on the hook to pay for shipping to send back their poorly made products. Take care of your ride so it can take care of you. 3. - Very dangerous as you can be cruising along and the motor completely shuts off. When it comes to hoverboards, the magic fix-all is called recalibration. Install the locking hook and the two screws into the head unit. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. An awesome member of our community made this guide. GOTRAX - F5 Electric Bike. The GMAX is one of our most powerful electric scooters to date. Only tools required are the 4mm Allen wrench and a set of pliers. These codes will pop up over your console's display when there are issues within your electric scooter. If there is, youll need to buy another one and replace it. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) bay_blade2000 3 yr. ago That's not what I am saying at all. Back fender completely broken off, bottom screw plate snapped. `f25Jz>`lf(< @%-vCN 21E, 22E, 25E, and 30E - Replace console to fix error code. For further repair and troubleshooting help please visit our repair help area. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. This is a few specific actions that act as a reset for your board and can fix many common issues. . I absolutely love this scooter. Scary at first. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Since battery indicator has 4 bars, easy to do the math. It sounds like a bad battery but checking the connections is the first step. It's a 36V 6 Ah battery that offers higher performance. I requested a refund. Not much help really. Easy Fix but time consuming. 0000005863 00000 n Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Of course, you could also have an issue with your battery. Hold down the power button for 10 seconds. Here is a link to find the manual for your Gotrax hoverboard. This is one of the most common problems we hear about, so it's always worth checking first. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Save my name, email, and website in this browser for the next time I comment. If still showing error code, contact Customer Support for assistance. There is no doubt that hoverboards are a popular and fun way to get around. Gotrax is known for adapting its electric vehicles to the needs of consumers. To power the scooter off, press and hold the red button for 5 seconds. GoTrax V2 Not Working. 0000007190 00000 n Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. All night charging leads to 15 minutes of riding. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. This scooter is giving a E3 Error code and the manual simply states to replace the console. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. error: Pressing on button does not illuminate the display nor does the throttle have power. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Also if there is a critical mass here, we may be able to have the company fix their problems. If your charger does not turn green when you plug it in, your problem may lie in your charger. If you experience problems with any of these models of e-bike file a claim below. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. - Easy fix. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. {k-m3gKjx Gotrax recommends 3-4 hours for charging time. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Powered up the scooter. Range: 4 miles (est) Max. Power on your scooter and take it for a test drive. $799.00. 20 MPH Max speed and durable 10 . Gotrax scooter not charging? Troubleshoot common issues with your gotrax hoverboard with our handy guide. 0000001330 00000 n Weight: 17 pounds. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Troubleshoot common issues with your gotrax hoverboard with our handy guide. When the battery is fully charged it will change from red to green. Entice customers to sign up for your mailing list with discounts or exclusive offers. *You may need to perform a recalibration up to three times to fix your issue. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. For example, only standing with one foot on your hoverboard can cause some models to beep. Press J to jump to the feed. Missing tire extension - poor quality control. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Odometer not working. Turns on but shows zeros no matter what. Create an account to follow your favorite communities and start taking part in conversations. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Looking For The Best Lock For An Electric Scooter? Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. 0000009925 00000 n 0000013506 00000 n I will come back and edit the post if I experience anything that you've listed. 0000001444 00000 n E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. If the scooter is off but still takes off, this means that the control box is damaged. I have updated my review from 1 star to 3, and will update again . It is not managed by iFixit staff. If it's not been used for a while, it might need charging. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). . Need help troubleshooting a scooter issue? We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . You can recalibrate your Gotrax hoverboard by following the instructions above. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Make sure the petals are level with each other and on a flat surface. If the wheel spins only when the battery charger is plugged into the scooter then the . The console on the scooter displays speed in MPH, battery life, and headlight. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fix Water Leaking From Air Conditioner. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. This problem could be caused by many different things. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. E07 - Replace Motor or Motor Wheel Assembly. In removed the old handle bar and battery and installed new one. 110 20 Once you ensure the position is correct, gently slide the pack into the tiller. First, plug in your charger and make sure that it works before continuing. This was fixed with the company sending a replacement tire. I continue to struggle with GOTRAX's customer support team. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Reattach the console/head unit by sliding it back into place. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Of course, you could also have an issue with your battery. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. This issue is new and is being looked at now.. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK E02 - Adjust your brake calipers so that they operate effectively. There are many possible reasons why your Gotrax hoverboard is not balancing. *You may need to perform a recalibration up to three times to fix your issue. Check which of them the problem is and get it fixed immediately. Shop safe on GOTRAX Official website. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Of course, with any new or growing technology there are often hiccups along the way. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Even if just pressing for a second - Kind of scary actually. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. GoTrax GKS: Specs. 0000006275 00000 n Use a can of compressed air to clean out any dirt and debris that may be stuck in there. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. When you connect the charger to the hoverboard it will turn red to let you know it is charging. My GoTrax (about 5 months old) started acting weird today. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. 0000003486 00000 n I have given up on this company doing the right thing. Even if you've just ridden it, the battery may not be sufficiently charged. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. If that doesn't work, email support. A fully charged battery will have between 36 and 42 volts. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Free standard shipping with $35 orders. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. For example, only standing with one foot on your hoverboard can cause some models to beep. If you find any damage, replace it immediately. If you can not grip the top with your fingers use a pair of pliers to assist you. Is a fire hazard. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Please Note, some electric scooters share error codes. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Here is a link to find the manual for your Gotrax hoverboard. Mine out of the box has this metal grinding sound coming from the back. Store the screws and hook in a safe location for later use. But some parents may balk at spending more than $100 on an electric scooter. Thus can not charge scooter. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Electric Scooters Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Has seemingly chose to simply respond but not take action (i.e. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. I've had it for a full month now but never knew how to. Always be sure to consult the . What if the part I ordered did not solve the problem? Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Front tire making a very loud noise. Set the battery to the side for disposal. Problem not solved. Entice customers to sign up for your mailing list with discounts or exclusive offers. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Back wheel cover scraping tire. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Roller Blades/Bikes. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Visit the Gotrax . PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. It will display all specifications more visibly. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. When the battery is fully charged it will change from red to green. Happy to help! 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here].