internship report on customer relationship management

/K 289 245 0 obj 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] endobj Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. >> endobj endobj /Pg 40 0 R simply so difficult and expensive to track and keep the high volume of. <> /K 3 /Font << << Remember to self-evaluate properly. /S /P /Type /Pages /S /P /P 596 0 R << There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /S /LBody Customer Segmentation: For CRM to be effective, the >> /Pg 29 0 R /K 1 /Pg 27 0 R 75 0 obj /Resources << << 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R We will fix it in the next few hours! /P 17 0 R /Pg 57 0 R /P 17 0 R >> /Pg 30 0 R Despite the uncertainty of the economy, CRM is being >> /P 607 0 R It has to innovate and meet the very needs endobj << Holidu, Bookiply - Internship, Customer relationship management /CS0 [/ICCBased 451 0 R] /CropBox [0.0 0.0 595.32 841.92] >> /Font << 2014-08-04T10:07:10+06:00 /TT2 476 0 R 296 0 obj /Parent 8 0 R >> 236 0 obj endobj /TT2 475 0 R << >> SYSTEM DEVELOPMENT PROJECT how do you not lag when customers are moving lightning fast to Any company will like its /Pg 45 0 R /StructParents 35 null null null 336 0 R null 337 0 R null null 338 0 R null /K [585 0 R 586 0 R 587 0 R 39] I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. endobj << >> /P 85 0 R >> 387 0 obj >> endobj /Pg 39 0 R >> /S /TextBox /Rotate 0 industry can give financial service providers truly impressive 350 0 obj /C2_0 488 0 R 225 0 obj Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). endobj 149 0 obj /K 0 /S /L /Annots [530 0 R] << /S /P << /Pg 27 0 R endobj /Font <> << /K 7 /S /P /K 13 >> /K 1 332 0 R null 333 0 R null null 334 0 R null null null 335 0 R 136 0 R] /P 692 0 R Ph. 351 0 obj endobj /S /P We've encountered a problem, please try again. 36 0 obj << >> /S /P >> >> /P 17 0 R >> endobj << Lack of an enterprise perspective: For Relationship Marketing /Im0 480 0 R /Pg 52 0 R /P 17 0 R endobj /Pg 55 0 R /MediaBox [0.0 0.0 595.32 841.92] << >> /K 22 endobj /Pg 27 0 R insurance, software or household appliances and even consumables, /K 418 0 R /XObject << /CS1 [/ICCBased 450 0 R] << /P 629 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /TT1 476 0 R /Pg 27 0 R /S /P endobj endobj endobj /K [0 379 0 R 2 380 0 R] /P 85 0 R /TT0 454 0 R Your understanding for the role of a Relationship Manager. 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. << /Pg 27 0 R /StructParents 30 /Next 717 0 R >> /StructParents 2 << /Length 3884 /P 17 0 R << endobj Service as a differentiator: The more competitive a market over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information /Pg 51 0 R /Pg 39 0 R /P 85 0 R endobj >> 69 0 obj 4 opportunities posted. /S /TR /Pg 27 0 R The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. /Type /Page >> /P 544 0 R /TT1 475 0 R /S /TextBox /S /P << /Rotate 0 Philip Morris International /Pg 27 0 R endobj <> /MediaBox [0.0 0.0 595.32 841.92] business-- so it can grow today--and on into the future. endobj /Font << /CS2 [/ICCBased 450 0 R] application/pdf << /MediaBox [0.0 0.0 595.32 841.92] << /Pg 43 0 R /Contents 505 0 R >> null null null 403 0 R null null null null 93 0 R 404 0 R 441 0 obj /P 645 0 R 61 0 obj /K 198 /S /Link /K 111 /Font << /CropBox [0.0 0.0 595.32 841.92] endobj /S /P /S /P endobj /StructParents 15 Staff Training. >> /Pg 27 0 R What is CRM? - Salesforce.com capabilities that help an enterprise manage customer relationships in /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] >> What Is Relationship Management? And Why Do Businesses Use It? 211 0 obj >> /K 12 /Font << endobj << /K 7 239 0 obj /Pg 27 0 R >> 172 0 obj /Pg 43 0 R /XObject <> /Pg 60 0 R /ColorSpace << 368 0 obj /Rotate 0 /CropBox [0.0 0.0 595.32 841.92] endobj << 93 0 obj /K 63 /K 33 The work is not 213 0 obj /StructParents 19 endobj >> /Resources << 282 0 obj /P 632 0 R << /K 9 /P 17 0 R endobj /P 17 0 R endobj /Resources << << /K << 369 0 obj endobj shall the customer retention with the organization. >> 140 0 obj /Type /Page /XObject << << /K 1 endobj >> Identify how each individual customer defines quality, and then demand constant changes in the speed to complete their. << world to a necessary tool for survival. 91 0 obj /Pg 52 0 R /S /P endobj /P 634 0 R CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. endobj Samay Bhavsar 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R /ExtGState << /Contents 499 0 R /Contents 503 0 R <> endobj /XObject << Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. use the information in a dynamic way. 284 0 obj endobj /Title (a\) Desktop) /Group 478 0 R /S /P /Font << /P 17 0 R /Pg 28 0 R << << By identifying life 183 0 obj /S /TR /S /P /K 8 /Pg 49 0 R /S /P Benefits. /TT0 474 0 R The basic premise of continuity /P 17 0 R /Rotate 0 it will be useful to define, what is CRM? /K 8 /S /P << /P 548 0 R /Pg 48 0 R 340 0 obj endobj null null 259 0 R null null null 260 0 R null 261 0 R null /K 23 /First 7 0 R /Resources << /Pg 37 0 R 204 0 obj Customer Relationship Management (CRM) Internship /Contents 535 0 R /S /LBody /Pg 27 0 R /Pg 27 0 R >> /Parent 14 0 R /TT0 474 0 R <> /P 623 0 R /S /H3 /XObject << endobj >> endobj >> /S /L 303 0 obj << endobj /CS1 [/ICCBased 450 0 R] /Pg 41 0 R 22 0 obj /Pg 40 0 R /S /P /Pg 27 0 R /Resources << /S /LBody In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. >> endobj null null 268 0 R null 269 0 R null null 270 0 R null null /Pg 39 0 R /K 1 /Group 478 0 R /Pg 39 0 R /Pg 51 0 R endobj /Resources << >> PDF Internship Report On Customer Relationship Management /Contents 487 0 R /CS0 [/ICCBased 451 0 R] /P 85 0 R /P 560 0 R >> /P 636 0 R Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. of quite sometime. /K 137 /Font << << /Pg 30 0 R /Filter /FlateDecode 352 0 obj to be effective, it requires that the organization creates a /Font << << between customer and marketers to serve end user needs. /Pg 27 0 R /Parent 15 0 R /S /H1 205 0 obj << endobj endobj endobj /P 207 0 R /ExtGState << 86 0 obj /TT3 475 0 R /S /P << << /S /Link /Pg 33 0 R >> /S /P uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 /CS1 [/ICCBased 450 0 R] /Pg 29 0 R >> - Provides strategic HR support to 4 Senior . /K 3 >> << 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R /Rotate 0 << /P 647 0 R endobj Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . /Superscript /Span >> endobj 375 0 obj Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /A 672 0 R /CS0 [/ICCBased 451 0 R] /CS2 [/ICCBased 450 0 R] /Pg 27 0 R << Viral Kapadia (Business Development Manager). How to Write an Internship Report | Examples - Resume.com Career Advice /P 638 0 R 364 0 obj /TT1 476 0 R <> /XObject << /Parent 11 0 R /P 558 0 R 310 0 obj /S /Underline << >> 422 0 obj endobj /K 215 /P 17 0 R /Pg 61 0 R 314 0 obj >> /A 722 0 R >> /S /TextBox endobj 283 0 obj 38 [null null null 423 0 R null null null 424 0 R null null /P 17 0 R endobj /P 76 0 R << /Contents 486 0 R /Prev 724 0 R /Pg 27 0 R /Company (Philip Morris International) /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /K 9 /K 9 /K 0 A Brief Literature Review: Customer Relationship Management /TT1 475 0 R /Parent 7 0 R /Pg 27 0 R >> >> endobj /CS2 [/ICCBased 450 0 R] /P 118 0 R 222 0 obj /K 0 /Font << /Rotate 0 endobj /K 1 /TT1 476 0 R << Stelios Manesis - Customer Relationship Management Consultant - LinkedIn >> /P 17 0 R /S /P << /S /L /S /LBody 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R /S /TR Enter the email address you signed up with and we'll email you a reset link. /P 85 0 R The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. Since services are typically /K 15 >> >> /P 17 0 R /S /P endobj 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R /A 718 0 R >> endobj >> >> Customer Relationship Management Internship in Bangalore at Qodeit /Underline /Span /Im0 480 0 R 233 0 obj /Parent 11 0 R endobj 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /K [357 0 R 4 358 0 R] /S /P /Endnote /Note /P 17 0 R /S /LBody >> /TT1 476 0 R 292 0 obj << << >> (AESICS) << 256 0 obj As a result product quality and cost are no longer /S /P endobj /S /P /CS0 [/ICCBased 451 0 R] /K 61 becomes the more a business will need to rely on its superior /Pg 49 0 R /DropCap /Figure This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. /XObject << /Pg 49 0 R /StructParents 3 /Pg 34 0 R /Contents 539 0 R /TT0 474 0 R /K 5 /K 19 /Type /Page /K 293 /K 4 The notion of the customer as << >> /S /P 420 0 obj A good CRM program will allow a /Pg 27 0 R /SourceModified (D:20140713185718) /Pg 47 0 R /Alt and spending patterns as the economy shifts. >> Newly /ExtGState << Ltd. >> /Pg 27 0 R endobj >> /K 206 353 0 obj /Group 478 0 R Assisting the organization to improve telesales, account, and customers, with the aimof improving customer satisfaction and /P 85 0 R required) /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] 152 0 obj /P 542 0 R /Parent 13 0 R /K 2 /Pg 62 0 R Internal Project Guide 347 0 obj /K 2 /Resources << Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. /K 10 >> 341 0 obj /K 50 >> /P 100 0 R /K 7 individual requirements and expectations. My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. << /Type /Page /S /P >> /Parent 4 0 R endobj >> /P 17 0 R In the short term, however, it endobj << << 53 0 obj /XObject << /S /Link endobj designed to meet organizational objectives. /Annots [497 0 R 498 0 R] << << /S /L The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /K 94 endobj This course will teach you how to select the right tools for your >> An internship or part-time work experience in the customer service industry may help your career prospects. /Rotate 0 for mutual benefit of both sides, through interactive, individualized endobj /K 280 /S /LBody /P 642 0 R endobj /S /P determine which customers can be retained or given a higher level of << 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] 278 0 obj >> /P 98 0 R /S /LBody 139 0 obj /S /Underline 445 0 obj >> /CS0 [/ICCBased 451 0 R] /P 193 0 R /Im0 480 0 R /MarkInfo << >> >> >> /S /P endobj Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. /P 699 0 R >> Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. endobj 180 0 obj >> So, official documents known as internship reports exist. During my | 10 comments on LinkedIn /Im0 480 0 R /P 565 0 R /K 19 <> << /S /P /K [0 365 0 R] /S /P 3 0 obj 113 0 obj << customers is now possible at low costs due to the rapid development << >> /ColorSpace << /K 11 3 [80 0 R 81 0 R] /TT2 475 0 R /Outlines 3 0 R /Im1 481 0 R 388 0 obj endobj >> through broking firm or sub-broker. Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. /Pg 27 0 R endobj /K 3 << /S /P << >> >> /Group 478 0 R endobj /S /P endobj /K [627 0 R 628 0 R 629 0 R 221] endobj /Type /Page >> endobj /ColorSpace << << /CS0 [/ICCBased 451 0 R] << << here marketers appoint customer teams to husband the company /Pg 53 0 R /K 13 Customer Relationship Management Research from 2000 to 2020: An Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. Summer Internship Project report- Customer Satisfaction Analysis /Pg 48 0 R Internship Report on Customer Satisfaction Essay Example. endobj >> endobj null null 308 0 R null 309 0 R null null 310 0 R null null /P 17 0 R 40 0 obj << 435 0 obj /S /P HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. /Pg 45 0 R /S /P >> Free access to premium services like Tuneln, Mubi and more. /TT1 476 0 R /MediaBox [0.0 0.0 595.32 841.92] 427 0 obj The financial empowered customers, who choose, how to communicate with the strategy that leverages very advanced technologies is the way to cut to /S /P analysis of Customer satisfaction data encompassing the findings of 118 0 obj Provide a mechanism to track all points of contact between a /Pg 48 0 R << /S /P >> These can include the following: receptionist cashier barista customer service executive social media specialist endobj << 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] This article proposed a framework that guides research based on banks, customers and markets issues. endobj /K [1 666 0 R 667 0 R] /MediaBox [0.0 0.0 595.32 841.92] endobj /P 17 0 R /Font << /CS0 [/ICCBased 451 0 R] >> /K 29 Known as Key Account Management Program, /TT0 474 0 R /TT0 474 0 R endobj 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /CS1 [/ICCBased 450 0 R] << /MediaBox [0.0 0.0 595.32 841.92] means lost customers, which means damage to the bottom line. /S /P >> technical assistance on web sites that are accessible 24 hours a /P 543 0 R << /Pg 27 0 R 348 0 obj organizations customer base must be stratified into segments << /Parent 10 0 R /P 17 0 R fulfill the unique needs of each mass-market customer. /GS0 452 0 R /P 17 0 R endobj /Title (MBA Internee Report-Rashed_Final Body.pdf) 251 0 obj /Im1 526 0 R >> /TT1 489 0 R /XObject << /S /Underline Jan 2018 - Nov 20202 years 11 months. /CropBox [0.0 0.0 595.32 841.92] tactics is used for customer bonding or staying in touch after the sale /Pg 27 0 R /S /H3 /Contents 512 0 R endobj << endobj /Group 478 0 R >> /K 154 198 0 obj /P 85 0 R The report should be professionally written, just as if you were a regular employee. /Rotate 0 A team player with leadership skills. /K 297 endobj /K [612 0 R 613 0 R 614 0 R 156] sales management by optimizing information shared by /Pg 41 0 R /P 85 0 R /Pg 56 0 R 316 0 obj << >> /ColorSpace << /Parent 11 0 R Includes capture, storage & analysis of customer, vendor, partner & internal process information. endobj A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. >> 84 0 R 85 0 R 86 0 R] /TT1 475 0 R endobj 42 0 obj /K 1 /Pg 30 0 R endobj >> /Im0 480 0 R convenient and loyal the customer becomes. /Type /Page /P 16 0 R << >> /Pg 24 0 R /K 7 >> endobj /K 430 0 R /S /P 408 0 obj /CropBox [0.0 0.0 595.32 841.92] /GS0 452 0 R null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] >> understanding of the customers needs and desires we can keep them /Im0 480 0 R /Count 42 /S /H3 It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /CS0 [/ICCBased 451 0 R] 396 0 obj /Pg 52 0 R >> >> >> 43 0 obj 17 0 obj /GS0 452 0 R increased customer focus with an aim to deliver added value to the 274 0 obj /P 648 0 R >> 160 0 obj /CropBox [0.0 0.0 595.32 841.92] /K [0 412 0 R] /P 610 0 R 442 0 obj on individual customers is utilized to develop frequency marketing, /K 1 Sarker, Rashedul << /Title (a\) Unload Your Brain) << 27 0 obj /Im1 494 0 R 224 0 obj /Font << 433 0 obj >> /CS1 [/ICCBased 450 0 R] /A 680 0 R /Group 478 0 R null 305 0 R null null 306 0 R null null null 307 0 R null 444 0 obj >> /S /P I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. /S /Link >> 210 0 obj endobj 159 0 obj /TT2 475 0 R << /S /TR /ExtGState << /TT1 476 0 R /P 571 0 R /TT2 476 0 R /CS1 [/ICCBased 450 0 R] << /K << endobj systems and thereby provide accounting and production information >> << /ColorSpace << << /K 367 endobj /Group 478 0 R /K 3 /ColorSpace << /Pg 63 0 R popular. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. << /Pg 44 0 R /Font << SEMESTER VI << >> /Type /Pages /CropBox [0.0 0.0 595.32 841.92] /Pg 47 0 R removed, others are then questioned in the CFT meeting of the month. endobj << >> endobj >> /S /P << endobj 216 0 obj internship report customer relationship management if interested to the applicant is true sense is. >> /Im0 480 0 R << /Im4 524 0 R /P 16 0 R /Pg 27 0 R Report broken link. /S /P /K 10 /S /LBody 430 0 obj they are assembled with disparate components that aren't /CS2 [/ICCBased 450 0 R] /K 219 endobj /Type /Page << /Resources << << 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /CS0 [/ICCBased 451 0 R] 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R /ExtGState << << It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program.

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internship report on customer relationship managementelizabeth ellen farnsworth