Customer Reviews are not used in the calculation of BBB Rating. Thanks again for your comments which help us improve. Regus always emphasized that it keeps its policy. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Setting up an automated payment is straight forward and can be done through the online portal. They said usually they will refund the retainer one month after the lease is over. Unacceptable billing practices. Build an instant presence wherever you need to be, at prime business locations. Interested in a new product or service? Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Here are 8 tips for writing great reviews. Start checking the messages customers send you. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Were clear about this from day one. Best, Lorraine Brule Global Customer Service at Regus. This is a complete con, and scam through and through. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Regus flagged this review for containing harmful or illegal content.Read more. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. I signed a lease agreement with Regus for an office space For clarity, you were also charged a retainer top up. think about how low this company is. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Ts and Cs apply. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. We find it very unfair that for this reason you post a very visible, insulting and untrue review. GO LITERALLY ANYWHERE ELSE. Contact: +65 [protected] I could talk with Myesha. Requesting your retainer refund is very easy: simply log into your online account (i.e. Our invoices are due on the payment date that is displayed on them. Trustpilot is assessing this review in accordance with our flagging process. BBB Business Profiles may not be reproduced for sales or promotional purposes. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. It is clean and smart and well organised. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Verification can help ensure real people write reviews about real companies. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. (Update) Do not delete my post! Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. You should receive your refund within 30 days after your end date. As you did not process this correctly, the agreement continued an additional month. Verification can help ensure real people write reviews about real companies. The retainer fee doesn't guarantee a successful outcome. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. same goes with debt collector from malaysia that emailed me abt 3 months ago. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. We found a responsible person where we inform her about the problem. [protected]@regus.com but did not receive reply. S. Where's gone them? Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot *We conduct corporate trainings on your preferred dates and location for no additional cost. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. It goes against our guidelines to offer incentives for reviews. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And of course, they just charged me $244 for November. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. I called them again, which procedure took my time for 3 hours. Professional rooms for your next training session, interview, or pitch, wherever you need it. BBB is here to help. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp This will ensure the agreement ends at the current final date and will not renew further. Regus does not communicate with customers via telephone. Absolutely unacceptable behavior. Appreciate your immediate reply. Transparency is very important to us, and all services can be opted in/out through your online account. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Get Regus can be contacted at (262) 832-3700. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Originally, total costs 20k THB, but end up with 50k THB. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Receptionist only can communicate by email, even for the most important things for your business. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Hi Mike, Im sorry if you felt the need to escalate this. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . You should receive your refund within 30 days after your agreement end date. Please email me at Lorraine.brule@regus.com with your company name and details. Turned up at 450 Bath Road, Heathrow. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. I have been renting an office space at Regus in Kings Hill for over 12m now. As you can see from your statement of account, available online (e.g. Please note: Change Management is 1-day training program (Friday). Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. September 22 That exception is made on the understanding that an additional service retainer is payable. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Its an automated process. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com 8. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. They are scammers, and incredibly dishonest. Available for as little as a day, or as long as you need. Not only that, it's hard to get hold of their accounting department. This review was chosen algorithmically as the most valued customer feedback. Kind regards, Lorraine BruleGlobal Customer Service at Regus. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Stay away!! Kind regards, Lorraine BruleGlobal Customer Service at Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We appreciate your business. Our coworking spaces are designed with collaboration in mind. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Hi Hannah, Im sorry if you felt the need to escalate this. October 19 Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Receptionist only can communicate by email, even for the most important things for your business. Find event and ticket information. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. 3. Absolutely unacceptable behavior. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. She replied to me by email that my case had been started. Regus are not transparent with their pricing. Using our center address on your website is illegitimate without an active agreement between us. Regus Management Network Reviews, Complaints, Customer Service Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. ive been trying to get my money back ever since. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Turned up at 450 Bath Road, Heathrow. It won't go in any direction! There is non existent customer service department. My contact end of March 2021. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Hi Stephen, Requesting to have your retainer refund is an easy process. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus Online Account Such companies should not exist. Read Customer Service Reviews of www.regus.co.uk - Trustpilot I couldn't get my retainer and called them. Where appropriate, well also take steps to prevent the situation from happening again. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Once they sell you something that will be the end of you being treated as a valued customer. We pay those as well. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? And if you read the message, try to actually comprehend what the issue is rather than blowing it off. How BBB Processes Complaints and Reviews. We may have received incorrect data. Lorem ipsum dolor sit amet, consectetur adipiscing elit. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! We have office space and more to suit all budgets, in every city of the world. 25% off. I still didn't get my retainer back. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Company CEO: Linda Worthington They would not remove the items that I didn't want. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. He hung up my phone rather than transferring my call to them. Manage all of your workspace and business needs. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. After being in my new office they are increasing rent by 8.7%. Hi Hannah, Im sorry if you felt the need to escalate this. After being in my new office they are increasing rent by 8.7%. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot We find it very unfair that for this reason you post a very visible, insulting and untrue review. Lets find the right workspace for you and your team. GO LITERALLY ANYWHERE ELSE. Regards, Sandra Melody Head of Customer Services They still continue to send invoices with no one responsible to be there to answer. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Setting up an automated payment is straight forward and can be done through the online portal. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Here are 8 tips for writing great reviews. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Do not delete my post, I will copy and paste it to spread again and again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I was using virtual office space. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. same goes with debt collector from malaysia that emailed me abt 3 months ago. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Our invoices are due on the payment date that is displayed on them. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Regus Office rented: Wisma Atria Singapore 9. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Thanks again for your comments which help us improve. Changes in an organization are about more than just policies. I couldnt see your email address or Regus account reference in your message. Serviced Office Space at 9160 Forum Corporate Parkway | Regus BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! The company left an official comment on this complaint. It made me crazy and I asked him to talk with Myesha or Dom. So now you can enjoy more, for less. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. www.myregus.com) and go to the End Agreement section. Get Regus reviews, rating, hours, phone number, directions and more. The reason why we're asking all our customers to provide details online is to prevent fraud. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Please could you send those details to me at lorraine.brule@regus.com so I can support you? 4. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Lease period: April and May 2018 Be part of a vibrant coworking community with dedicated desk or hot desking options. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. International Association of Better Business Bureaus. And whatever the future brings, were able to handle that too. Trustpilot is assessing this review in accordance with our flagging process. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Hi Mike, Im sorry if you felt the need to escalate this. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. This will surely increase the credibility of your complaint. Don't be fooled by that. For clarity, you were also charged a retainer top up. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience.
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