I guess I just feel bad, she says. And now, unfortunately, we have to refer to the policy documents. Selling fake items on Depop may result in a range of consequences, including but not limited to, the blocking of a Depop account, removal of listings and even legal action taken against a Depop user. Depop has started resetting passwords for some 12 million users that have not changed them in over a year and told the BBC it had sent reminders to a similar number to make sure their log-in details are unique. Sophia could have grounds to complain to the Information Commissioner's Office, and possibly seek damages. Your email address will not be published. Remember to include your Depop username (ex. Reading through her messages, Sophia realised that the scammer had tricked people into sending money directly to their bank account for the phone. To get in touch with a Depop support representative directly, start a live chat with them through the Help Center page or email them at [emailprotected] com. Get a list of the hacked files from your web host. The BBC is not responsible for the content of external sites. Founded in 2011 by entrepreneur Simon Beckerman, Depop has grown to become one of the most popular reselling platforms in the world. But shes decided to stop speaking with the scammers directly. If a user doesn't use the same password on multiple services or has changed their passwords after being exposed in a data breach, this won't work. Emily Goold, 21, a journalism student in Tewkesbury, was scared when her account was hacked and a fraudster posted a listing for a 350 jacket. What that means, Rowley explains, is that conducting credential stuffing attacks against Depop would be fairly easy to do. Then you email them with a request to review the suspension reasons. Many online sellers have long struggled as this requires a lot of time and effort, and it can be challenging to manage all things simultaneously. Include: Include your username to confirm the account deletion request. WordPress websites, WordPress is an affordable and fully customizable blank canvas to create an ecommerce store. Account takeovers happen due to weak passwords; we strongly suggest users set complex passwords and update regularly.. I think it has something to do with Etsy acquiring them this year. For instance: Overall, a web hosts brand and revenue is at stake when they are hosting a hacked website. The most common reasons are: Before we get into dealing with suspension itself in the next section, we want to assure you that you are not alone. They declined: theyd only accept a direct bank transfer or through the family and friends option on PayPal. The buyer sends them the money only for the scammer to block them, delete the listing and disappear with their money. You can do this on their website or through an online status checker like DownDetector. But how can you be sure that this won't happen to your Depop account, too? Credential stuffing is effective because of password reuse, Rowley explains. Its great that Depop is helping users get their accounts back relatively quickly, Hamilton says, but they are losing the trust of the people who fell for the scams, plus the victims of the scammers are not getting their money back. Your site should be up and running in no time. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-leader-4','ezslot_21',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Sellers on Depop should take precautions to protect their income and avoid being scammed. Yesterday I had a message pop up asking for my date of birth. 4. While figuring out how to delete a Depop account may be tricky, we are here to help. Some web hosts also enforce policies around political content and the sales of dubious pharmaceutical products. I had planned to begin selling there also. Depop Account Suspended: Everything You Should Know to Avoid This. depop. Once these steps have been completed, they should be able to unblock your account. Set up a cache to reduce the number of requests. d. Reinstall WordPress, all your plugins and themes. The London-based startup was already wildly popular among young fashion lovers, who flocked to the platform's mix of peer-to-peer commerce and features cribbed from Instagram. Anyone proven to go against these policies is at risk of getting their account suspended, or worse, banned. If this doesnt work, its possible that your account was suspended or deactivated by Depop. Read about our approach to external linking. Depop emails their clientele with a notice of violation and suspension, so best to keep your email up to date to receive any notifications. She posted a listing on her Depop profile telling people that she had been hacked, and warning them to look out for scammers. Create an account to follow your favorite communities and start taking part in conversations. While a Vice investigation first highlighted the problem in May, there is now evidence that account logins are being sold across multiple dark web "marketplaces". No, you should not give your Social Security Number (SSN) to Depop. Please read rules before posting. If there is a MyFitnessPal data breach as there was in 2018 then cybercriminals could obtain your information from the MyFitnessPal data breach, run it through credential stuffing software such as SentryMBA, a tool that allows you to test email and password combinations against other platforms to see if they will also grant access, and determine that those details will allow them to access your Depop. i cursed someone out on depop bc i waited a month for my item and they kept saying they will send it but never did then i got a refund for it but they banned me for cursing the account out wnd now im waiting for my orders to be shipped bc i bought stuff before my account got banned and now im trying to figure out a way around it Once youre on your profile/shop page, click on the settings icon in the upper right hand corner of your screen. For example, if the underage user only opened the account in an attempt to engage in a one-time transaction, PayPal may decide to simply close the transaction and terminate the account. Depop has two main points of contact for support. Step 5: Log in to your PayPal account. So please don't dm me about bank transfers! This will help the team prioritize their requests so that they can get back to customers as soon as possible. If youre the owner of this website, please contact your hosting provider to get this resolved. It is impossible to account for all these variations. Another very common reason for web host account suspension is because of, Use a security plugin like MalCare to clean your website, Contact MalCare support for a list of IPs to whitelist for cleaning, Email your web host to whitelist your IP and the MalCare IPs, The plugin will scan your website and find all the malware, Request your web host to rerun their scan and share the results, Surgically removes only malware from your website, leaving your data and website completely intact and pristine, Flags underlying vulnerabilities and backdoors, so that the reason your website got hacked in the first place is also addressed, and thus prevents reinfection, Has an integrated firewall which repels bad IPs before they even hit your website, as well as bad bots from scraping your website or attempting to hack your website, Ask your web host to share the results of their security scans for clean up, Share your FTP credentials with the clean up team, along with the scan results, Wait for the security experts to manually remove hacked code and files, Contact your web host to rescan your website, and request them to restore your website. In addition, MalCare has some standout features: MalCare protects over 200,000 websites daily from attacks. Sneakers. Hamilton is a reseller herself, buying and selling video games to make money while she hunts for a marketing job. Hacked WordPress websites can dupe people into sharing their credentials and passwords, sometimes even credit card numbers. Does my analytics tally with the increase in resources? They do it for a number of reasons like malware infection, excessive use of server resources, payment failure, and other policy violations. The only time you should provide your SSN is if it is specifically requested by a company or government agency that is legally authorized to receive it, and Depop does not fall into this category. It is a great way to get back in control of your life and get your life back on track. On 26th March, user @hometownjess tweeted: @depop hey a lot of accounts are getting hacked by scammers right now is there anything you guys can do to help? So if you're looking for the perfect automation system to help you succeed in online reselling, OneShop is here. Your website needs the most comprehensive security to protect it from the constant attacks it faces everyday. There are many reasons why a web host may have suspended your website. Since that day, Hamilton has been on a mission to stop scammers on Depop, and to get someone anyone to listen to her pleas that the teen-focussed platform has become overrun with fraudsters. For these reasons, this is an expensive proposition. Additionally, all descriptions and photos of the items should be accurate and not misleading. Subject: Account Closure. Finally, Depop states that all sellers should foster an inclusive and respectful environment and not promote discrimination of any kind. Identify Suspicious. 4. However, there may come a time when, for whatever reason, you may wish to delete your Depop account. Depop confirmed to VICE UK that it has seen an an increase in scams related to consumer tech products, such as AirPods, Nintendo Switches, iPhones, but stressed that the majority were conducted via out-of-app payment methods that are explicitly prohibited on Depop and against our rules. NYLON 2023 BDG Media, Inc. All rights reserved. By using our site, you consent to cookies. Vintage. Additionally, customers can go to Depops Help Center at https://help. Click on the three-dot icon in the top right-hand corner of the sellers profile. The game also allows you to create your own unique Depop account. In June. Unfortunately, some sellers infringe on the platform's terms and conditions, resulting in temporary or permanent account suspension. The game also allows you to create your own unique Depop account. What is the impact of web host account suspension? Them [the hackers] using my personal information has really got under my skin. Its too scary.. It was a good price for the sold-out games console, which usually retails at $299 in the US, and 279 in the UK, but not so outrageously low that it was obviously a scam. Depop will review your report and take any necessary action. We have placed significant investment behind this department to upgrade the way we tackle misuse of the platform, as well as launching efforts to improve education and fraud awareness amongst our community., Until Depop steps up and roots out the scammers threatening and stealing from users on its platform, it looks likely that the teen-focussed app will remain a hotbed for fraud, theft and abuse. Watch popular content from the following creators: cosmicdollzshop(@cosmicdollzshop), kay lol(@gwenswidows), (@hollyy.best), lilliellen1(@lilliellen1) . It offers the easiest way to reach more buyers in just a few clicks by crosslisting across marketplaces like Poshmark, Mercari, Tradesy, and eBay. "Weak passwords and the use of the same password across multiple accounts is the greatest source of account takeover, which is why we have initiated a campaign in the second half of 2020 to force some users to strengthen their passwords and to remind others of the importance of strong and unique passwords," says Depop's chief operating officer Dominic Rose. The thing that I dont understand is that this isnt benefiting anyone. If you are caught using PayPal while underage, the consequences will depend on a few factors, such as whether or not you were aware that you were underage, and how often you had been transacting via PayPal without the appropriate age restrictions in place. For some users, trust in the company has been dented. It was removed by the firm in a few hours and her password was reset. 2023 BBC. Saturday evening comes around, Sophia says, and my friend messages me and says, Have you seen your Depop? Her stomach flipped. Guaranteed. Step 2: Tap on the 'Setting icon' from the top right side of the screen. Im a little confused tho cuz yesterday I got a Depop notification pop up on my phone and my app has a little red notification bubble on it. "I felt sick - I scrolled and scrolled through hundreds of messages people had sent the scammer," she says. Websites are significantly easier to clean if they are up and running. Suspensions occur when someone violates Depops User Agreement, Community Guidelines, or any other rule. To get your web host to unsuspend your account, you have to address the issue that caused the suspension. If this happens, contact your web host. You will then get an email saying that the transaction has failed, and to please update your payment information. Depop is losing everyones trust, and because the hackers are getting people to pay off the app, theyre [Depop] not even profiting from it. I ask Hamilton why shes been fighting so hard to get the platform to do something about scammers, when theyre clearly not listening. would everything still be fine with me shipping the items etc even though my account is suspended? Send an Email: You can use the [emailprotected] for email support. MalCares 7-Layer Security Offers Complete Protection for Your Website. This page is currently not available, as your account has been suspended. This shared config makes targeting Depop very accessible. The SentryMBA config was first shared on the darkweb a year ago, meaning that cybercriminals could have targeted Depop since then. They clearly arent addressing it. Submit a complaint and get your issue resolved. However, if you create more than one account, all additional accounts must have different payment details and you must use a different email address for each account. Can people still see/interact with my account even if its suspended? Who else would it be after all these years? By using our site, you consent to cookies. From the dropdown menu that reads What is the issue? make sure to select I want to delete my account. From there, youll need to include your username and the email associated with your account. Submit a request - Depop help GB Submit a request Submit a request Thank you for contacting Depop Community Support. This will get your website up and running quickly, and you can debug at your leisure. so im thinking its unrelated to the app not working, Try tagging DEPOP on Twitter and asking them, they seem to be a lot faster there. In addition, Sophia's case could constitute a breach of data protection laws. The length of the suspension can last anywhere from a few hours to several days, or even longer if the violation is serious.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If your Depop account has been blocked, youll need to contact the Depop team in order to rectify the issue. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_7',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_8',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depops Customer Support team will review your appeal and decide whether or not to reinstate your account. If your site looks blank even after the suspension is removed, contact your web host. Click on 'Send us a request'. Be aware of scams and take the time to check the identity of buyers before engaging in any transactions. You have to contact your web host, learn the cause of suspension, and fix your site. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. You can create a new account that you have the freedom to change the information on, and also create your own profile. Here are some rules that you should follow: Other reasons that may result in account suspension are as follows: Note: If you think that your account suspension lacks basis or is a mistake, you can always appeal Depop's decision and contact them here. Hamilton isnt the only user whos noticed hacking on the platform. It doubles as a resale and social media platform where sellers and buyers can DM one another, like items and follow one another. The app is playing up really bad for me, its not loading anything and Im just wondering if Ive been suspended for no reason? Fuck you bitches and ezi 100 pussios [sic], the hacker writes, followed by the sunglasses emoji. 2. Find it on Depop. Without access to the site, malware removal will be a tedious manual process, often becoming much more expensive. She estimates that she's reported around 100 potential scams via the app itself since 8th February, including 25 cases of suspected fraud to Depop via email. Therefore, our goal is to try and get the site up and running even if temporarily. You can create a new account that you have the freedom to change the information on, and also create your own profile. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. i emailed depop support however i have 2 items to ship that i sold yesterday. One Depop user told the BBC they would feel "much more comfortable" if the app introduced two-factor authentication, where users enter a one-time code sent to them via email or text, for example, after attempting to sign in. If youre still unable to log into your account despite all of these steps, then you should contact Depops customer service for further help. Depending on the method of verification chosen, it may take up to 5-7 business days to receive a response. To avoid suspicion, the hacker updates the sellers other listings, so that the bogus listing is buried down their page. That means one compromised account has the potential to become many compromised accounts.. I dont know if this is permanent, because its actually a pretty good idea to create an account before you leave the platform. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Clean your site with MalCares AntiVirus solution within minutes. Its been like screaming into the wind. Apart from these broad issues with malware, web hosts have a lot to lose if there are hacked websites on their servers. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_20',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Yes, Depop does check authenticity of the items listed on its platform. How does it work? Its important to remember that Depop may suspend or close any account which they believe has been set up fraudulently, or any account which has been found to be misused.