No. Sometimes email clients send our first email to a spam or promotions folder. How to request an event on the StubHub website. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. StubHub is also required to process any refund requests it receives going forward for the events at issue. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The clause is designed to protect both buyers and sellers. Use of this website signifies your agreement to our. A Personal Loan can help you mitigate losses and get back on track. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). I received an access code that didn't work and Customer Service asked me to give the seller a little time. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. They may sell them for more or less than face value. Solved: Refund in Progress - StubHub Community The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Clear your Internet browsers cookies and cache. Lets dive into it right away. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Thanks SO much! It's a code that starts with SH followed by some numbers. please contact StubHub US Customer Service at 1.866. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. I been buying and selling for 12 years with them. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. How to Get a Refund for All Your Tickets - Vulture Have an idea for StubHub? There Application crashes. The cash refund will be issued by May 31, 2021 and will. To reach Customer Support call 1-866-788-2482. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Reached out to customer service twice still can't list tickets. Customer service all the way to your seat, 2000-2022 StubHub. I had a fraudulent charge on my credit card account from Match.com. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. We are changing the way you register and sign-in to the StubHub Community. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. To reach Customer Support call 1-866-788-2482. I would like cash refund too. This number works. Customers can keep their credits if they like. StubHub also has live chat operating 24/7. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Postponed events may not be eligible for refunds. Review the StubHub return and refund policy at ReturnsAndRefunds.com. How do I complain to StubHub? Listings for companies similar to StubHub: Customer service is awful. Still learning the basics of personal finance? And 2 hours before the game I had no listings active. Dollar Scholar Asks: Why Can't the Government Just Print More Money? https://money.com/stubhub-refunds-covid-19-cancellation/. Get useful tips, expert advice and cute animals in your inbox every week. Apply your StubHub balance during checkout on your next purchase. I had to ask for a manager. . It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I was a no show due to a soft water flooding of o We are changing the way you register and sign-in to the StubHub Community. We cant contact them and ask them to lower their prices. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. How to Contact StubHub for fraudulent tickets. Open a new browser and try logging in again. Maryland: It is taking Stubhub about 120 days to process refunds. How to Request a Stubhub Refund [98% Success] - DoNotPay Ads by Money. All rights reserved. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. And never again. We'll email you when an event is canceled. This happens when tickets are reprinted, but they are usually still valid. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub is offering the retroactive refunds now because the live events industry is opening back up. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Contact us United States and Canada. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Purchased 2 NFL tickets on StubHub. These are often free tickets the seller can relist. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Once you receive that email you can log into your account and navigate to the StubHub wallet. Depending on where you live and how you got the tickets, you may be due a cash refund. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Refunding tickets to a cancelled event - stubhub.community On March 7th, StubHub emailed Marrali a copt of its refund policy. It is now November - this is ridiculous. Support : StubHub They're upset StubHub is refusing to . I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Supervisor " would NOT SPEAK WITH ME. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. The company does have something they term FanProtect Guarantee in its User Agreement. Enjoy!Make sure we land in your inbox, not your spam folder. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Just log into your DoNotPay account using any. New York What happens when an event is canceled? : StubHub The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Check out the table below to see the best alternatives to StubHub. "If you have tickets to a show that is postponed, you will be able to select your refund . After this experience, I'll take my business elsewhere. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. StubHub is a marketplace where fans buy from and sell tickets to one another. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Covid 31 Refunds 41 StubHub 211. Phone: 866-788-2482. I have been trying to purchase tickets for over a week now. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . New Yorkers, however, are in luck. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Solved: Refund Request - StubHub Community Find the sale. Enter your gift card PIN in the PIN field when prompted. Indiana: "approximately 6,800 consumers" affected. If I did I woulda dropped my price or took my friend to the game. Ticket buyers and sellers say StubHub owes them after widespread event Concert canceled? Ticketholders have issues getting refunds - KSDK These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub to refund canceled events after pandemic complaints Have a StubHub question? There you will see your canceled event credit along with a link to request a refund instead. Otherwise you will receive a voucher for 120% of your purchase price. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Having difficulty navigating this. A million dollar company can not compensate a loyal customer a few hundred bucks. This watermark prevents others from copying them. All you need to do is follow these short steps below: Voil! 6:00 AM - 7:00 PM PT weekends. Customer service all the way to your seat, 2000-2022 StubHub. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Pennsylvania South Carolina, Great so in the future dont use stub hub because you cant get your money back. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Email: This information has not been added. It is possible to request a refund on a purchased StubHub ticket manually. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . DoNotPay can be by your side during the process and help you sue any company in small claims court. but I havent been able to get in contact with anyone from StubHub. To reach customer support call 1-866-788-2482 Find contact information here. Help us improve this article with your feedback. StubHub sellers set the price of their tickets. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer.
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