ASK A QUESTION. needed some wall decor. So far they have not replaced it either. As a matter of policy, BBB does not endorse any product, service or business. Sign Up to our site and follow us! Love the look! City of Industry, California, United States. Remember that this bank or credit card company may also need some time to process and mail refunds. Ordered 3 pieces from them. The LED's are battery powered (no cords) and come with a remote control to change the color or apply effects such as strobe or color fade. You've just researched metal-plex.com to see if this business and its website are legitimate. Awesome work. Great quality. Only if you are a member of MetalPlex and login, you can have access to free shipping. Overall, Im extremely satisfied and would purchase again! The Scam Detector algorithm gave the rank relying on 50+ relevant factors. 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Quality work. We had them make a custom sign for us and they went above and beyond to make sure we got exactly what we were after and the quality was great! I ended up having to file a dispute with my credit card company. Looks great and great quality. Here is why you should get it now: Awesome, right? Product is very poor quality. What can be done ?? I own a campground and ordered 12 pieces for decoration in cabins. Love this piece. Please share your experience, as well. My husband and I love this in our new home! Personalized metal address sign! I wish I had read this before I placed my order. Order/Delivery Issues My order no# XXXXX for 2 pictures price ******* Feb 7th - I placed my ordered and MetalPlex immediately charged my card. Obviously the pointy metal edges were going to break through the bubble wrap and get damaged. Get the most recent 2 Metalplex promo codes, discounts, and coupons. Companies can ask for reviews via automatic invitations. It's so thin that any minuscule pressure can cause a dis-figuration of the surface of the art piece. What more can you ask for? Customer service was excellent too. When it arrived, it was broke. I received it today, 10/27, finally and it's broken. Truly, amazing customer service and beautiful craftsmanship. Moving into a new place and i am so excited to get this up! Suzanne Thomas. Had some leftover cut fragments I had to remove but nothing major. 2 weeks go by, no communication, no tracking number. Developer Tools Creator Studio. I have been wanting a bigger piece for my room but was scared about the weight of it. Read customer reviews and common Questions and Answers for Metalplex Part #: HAS1000 on this page. So to summarize a long process, they couldn't deliver on-time and the item I paid $254 was very cheap and not worth half of that price. Cant rate this shop enough stars. When we got it two of the corners were damaged because the product was not packaged well. Kicking myself nowwww!! Call again, takes 5 calls over 2 days to get in touch with someone. Reached out via email no response reached out again threatening to cancel the order and dispute with the credit card company, they responded and said they "expect" to ship it out within the weekgiven all the other negative reviews and string alongs I will dispute the order and cancel with the credit card company if it does not ship out this week. The quality is great and it looks perfect in our house. . FREE SHIPPING IN KUALA TERENGGANU +6012-9982552. There are tons of scam websites out there. Size ensures visibility on our home! So I saw this sign and decided to give it a try cause my number is 805 #B. BBB Business Profiles are subject to change at any time. Absolutely LOVE the Mt. Got this today and put it up in just a few min. Companies can ask for reviews via automatic invitations. Are you just about to make a purchase online? They are light and airy and make a good focal point in my boho styled home. They havent shipped the missing item yet. It has not yet been shipped per the tracking information. Customer Service / Sales Assistant for E-Commerce Company MetalPlex Industry, CA Experience with Facebook/IG/TikTok Full-time/part-time. 14 days later the tracking label has been printed not shipped. Still waiting. Beautiful work, and it looks just like the range we love it! He us very very pleased. You can also examine the store's website for contact info like a contact form or email address. For more information on Metalplex coupons, you may also get in touch with Customer Service via the Metalplex website. It was bent. It's already been shipped and I can't wait till it arrives! Same as everyone. Today is Feb 23 ~ *** statement still read the same.Metal-Plex does not offer a phone number for customer service Only way to contact them is through E-mail. I love it! Very light weight. Getting the run around from these guys Next week will ship Week later will ship Week later will ship Still not shipped Bit told order is completedRunning a holiday time scam -- money grab. Their ******** reviews look great and they respond to comments/questions. I am going on three weeks since I ordered my product and still no delivery. On the first piece that we received - there were issues, and though it took several tries before we received one not damaged. A powerful processor is what will keep your phone running at high speed. The following is the return process: Since you ask for a return and MetalPlex also agrees to it, you will be allowed to fill the return form. I ordered this product and Dec 13 a shipping label was created but not shipped. When I contacted the company, they quickly made a new one and shipped it out. Got the medium size for over my desk at work and love it!!! Light weight, and had to use wall adhesives as described to hang since we got the smaller version. Looks just like the mountains view from our deck. I told them I placed an order, at which point they blocked me from their ******** account. This was absolutely perfect and communication was great! Satisfaction Guaranteed or Your Money Back: MetalPlex is committed to the highest level of quality and excellence, and we stand behind every product that we make.We know you're going to love your purchase but if you're not completely thrilled for any reason (or even no reason at all), simply contact us within 30 days of receiving your order and we'll happily resolve the matter or issue. Without checking into why it hadn't left MetalPlex facility. Silver. With Surfshark, this is not happening. Company (Metalplex) does not deliver. I love this company. Our original piece from the company was broken in transit, and Matt generously made us a new one and sent it free of cost. If you are reaching out because you placed an order, but your tracking information is not updating, please note that USPS & *** tracking system is lagging behind and that your order is moving but the tracking may not be updating yet. Name Monogram Address Sign - Metal Wall Art It is good quality and looks exactly like the picture. Asked to have this image of Mt. . It automatically blocks 100x more harmful websites than competitors and 10x more malicious downloads than any other security tool. following rank: Well explain below why metal-plex.com received this verdict, but first, lets make sure you are looking at the right business (many people often mistype the query). After not receiving the product or a tracking number I contacted the company via email asking for an update. Looks great, only problem is that I ordered Zion Mt range and received the Redwoods. Ill never buy from them again! MetalPlex works hard to be diligent and creative, providing its clients with the highest-quality wall art along with the greatest customer support in the business. FINALLY we went to the kiosk mailbox as a last resort thinking the package was too large for itand there it was smashed into the large bin. I certainly would never send a product like that out to a customer. I wish I would have looked at reviews beforehand. I tried calling them at the listed company number over *********************************************************** the line is busy. They are all beautiful. To register for a PayPal account, visit the website. Looks great on wall. We contacted customer service and she was very helpful - made some suggestions how to fix it and it looks perfect now. Just beautiful!!!!! I've had it a couple weeks, but waited to get Christmas stuff off the wall. Customer Stories Resources Open Source GitHub Sponsors. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Do not purchase from here. If you are metal-plex.coms owner and not happy with the 75.60 rating, remember that your website is your online business card. Anyone can write a Trustpilot review. This is the 12 inch. No shipping. 19937 Harrison Ave, City of Industry, CA 91789 Just wish they made one that fits two or more pieces together so its a larger area. They have not responded to my emails since or returned any of my voicemails. by . The user can select the shipping method when filling in the shipping information. The item arrived promptly and packaged very well. I ordered my product on 1/2/23 they claimed it was on the way, gave a tracking number. Super easy to install. The customer service team was responsive and shipping was superior to Alaska. Love MetalPlex Customer Service too!! Try here for Sales: 1.800.225.5499 For Customer Service: 1.800.922.0204. I will add a photo as soon as she is able to send. Highly recommend!! Horrible, horrible, horrible. I ordered on 9/25 from the company a mountain range of ********. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Obviously a scam. This arrived quicker than expected and it was so well-done! Most companies have a dedicated customer service team. Metaplex is a platform for NFT creators and developers on Solana. We LOVE our new mountain art piece. I wanted it to be a gift. He loves it. on WhatsApp. While the paragraph above may substantiate metal-plex.coms business, there is a chance their activities may expand beyond that. No refund offered. The total will be charged to your card when the order is shipped. oh funny, seeing the comment below, I got the same email from "*****". We absolutely love it. Looks great on our stairs, great against the white shiplap. Love the LED variety of colors from cool to warm to fit any mood. original purchase is non-refundable. Was very impressed with the craftsmanship of the product and how lightweight it is! FREE SHIPPING IN KUALA TERENGGANU +6012-9982552. I am going on three weeks since I ordered my product and still no delivery. They look great! The seller was kind and prompt in responding to an inquiry I had about shipping delays (due to the holidays). You can also find useful discounts and more other newsletters in your inbox. Valid. METALPLEX is a brand in the wall sculptures industry, offering a wide range of metal sculptures, metal outdoor plaques, and yard signs to its customers.metal sculptures, metal outdoor plaques, and yard signs to its customers. This is either a serious lack of quality control, or just laziness. All of our designs are handmade and customized in Austin, Texas. I have emailed and called for the last 3 weeks and gotten no response whatsoever.Customer service at Metal Plex isn't bad; it DOESN'T EXIST!!! 2023 Trustpilot, Inc. All rights reserved. Had custom personal choices and they made it work perfect!!! Putting this on our patio. I will probably use it as a nameplate at work. I was offered a refund, did not receive that. Not a lot of space but I am in love with my Mountain Bear. Looks great! I have not opened as a gift for nephew fam and new house..will send when up Color Size Overall Width Overall Height Trending Subject Product Styles Metal Price Per Item Shape Orientation Customer Rating Number of Pieces Features Special Offers Metalplex Wood Tone Commercial Use . Shella accepts the following payment methods: Items returned within 14 days of their original shipment date in same as new condition will be Thank you! Return the items in a negotiated shipping way and pay for the shipping temporarily. Easy to hang. Additionally, most stores will supply a phone number that you can phone for customer service inquiries. I was able to find something very similar on Amazon anyway. Visit website No installation required. It came very nicely wrapped, no bent tips. Takes many weeks to ship with no customer service help when requested. Trying to return is a nightmare.they take days to get back to you & try to negotiate a 70% refund. The benefits of this material is that it's lightweight making it easy to hang and it's 100% recycled. I love these and they were so easy to hang. Id rate your customer service a 1 on a scale of 1-10 and that's being generous. Great quality! Thank you! Its much lighter in weight than expected which is a good thing. Gave it to myself for my birthday - just the kind of piece Ive been looking for to mountain above our TV. Surfshark has a super powerful antivirus program. The whole process of purchasing and delivery was great! If you love the outdoors - BUY IT! I messaged Matt and got a very quick reply and a brand new one sent free of charge all the way to Alaska! The chances of success are 100%. If I need another metal sign I would definitely come back! This is the 16 size, with the initial P and 2 house numbers (for those that may not be able to see the picture). Ive been looking for a large statement piece for my home office and this will be perfect! We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. Packed well. I love it! Can't do that - they are thin aluminum sheets with some sort of plastic/fiberboard in the middle. Fade-resistant and rust-free, this piece is ready to go for both indoor and outdoor use and will stand up to rain, sunshine, and other elements. Very pleased with how it turned out! I contacted them to cancel the order and I contacted my credit card company to dispute the charge. Took a while to ship, but it is a busy time. It was delivered in very protective packaging and was in absolutely perfect condition and my friend loved it!! Feeling like this might be a ***** All I want is my ordered and or a refund. Name Address Sign turned out just as I had desired! It looks beautiful above my coat rack. Stay away from these people. You can choose our standard version or add optional LED lighting. Customer is responsible for shipping charges when making returns and shipping/handling fees of I have it wrapped and ready to give as an anniversary gift.. MetalPlex was amazing to work with! When I first saw the MetalPlex art, I was very intrigued and thought, "What a Unique Gift". How many stars would you give metal-plex.com? For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Packaging was great with no damage. They provide smart cards and software design and production. Thank you! I can't get a hold of anyone and I'm very disappointed with the fact I spent $173 on something that's broken. One of the items arrived after about a month & the product looks ok on the wall (don't look too close). As metal-plex.com is listed under the Wall Arts industry, here is an excerpt taken from their website: This website is trendy, and either has extensions in many languages or login credentials on the homepage. We use dedicated people and clever technology to safeguard our platform. Packaging was exceptional. Feel also free to type the names of suspicious businesses in the comments section below.