Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions No reply emails or any form of communication. They gave me specific number to call to move tickets. They ended up rejecting my application for a refund and closing it down entirely. are the business owner or registered Director, or a member of. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Refunds & Exchanges - Ticketek Australia IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Hands down. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I replied and asked for a direct line or email address to speak to management/no reply since. Anyone has experience getting refunds from them or have advice on what I should do here? 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. 2023 Trustpilot, Inc. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Forcing people to own smart phones is not giving people choice and freedom. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Safe, Fast and Verified Sell tickets directly from your Ticketek Account. Stick to Ticketmaster. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. No contact, no reply, nothing.You have stolen money from thousands of people who need it. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Cannot add tickets to wallet. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Where documents can be replaced in advance of theBookingor on the day. Many of us haven't booked on line since COVID started, The site is worse than I remember. You may also wish to resell your tickets if you cannot use them. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Are Refundable tickets available through Ticketek Marketplace? I recognise the terms of service were available, but nobody reads those. Ticketek Australia you're a pathetic poor excuse for a company. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Emergency Services Police, Fire and Rescue Service or other Emergency Services. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Don't EVER buy for a friend, NIGHTMARE. Where You are the business owner or registered Director, or a member of Your family is. Ticketek Australia | ProductReview.com.au means weather where a Government Agency has issued warnings not to travel which mean. In event of a Refund Application the English language version shall be the basis of settlement. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. A copy of the letter requiring Jury Service. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Might be worth looking into? What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Attend participate in, take part in, use, or be present at. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Like. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! A copy of the travel warning from the Government Agency. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Through Fair Trading they claimed they refunded the money to an account that was closed the year before. To read more about Covid-19 please visit our dedicated page here. On-top of that you cant call anyone to purchase ticketsTerrible. What can I do if my tickets are lost, damaged or stolen? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. A police report or crime number to confirm the theft(Self-declaration not accepted). All Theatres and productions and sporting events should seek alternative partners. Confirmation that the document cannot be replaced in time for the Booking. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand I reported the scam to my credit card provider! An incident number or report from the Police or relevant traffic authority. If there is a financial failure of any Transport provider. What is the Ticketek Marketplace Terms and Conditions for? A copy of a notice from the examination body, school, college, or university confirming the change of date. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I sent a message via the website and got the pdfs a day or so later. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Where You have not been physically examined by a Doctor prior to the date of the Booking. Then I looked on Trustpilot at their reviews and really started to worry! Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. I received an error message after purchasing tickets. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. They rapidly charged my credit card, then didn't provide the tickets. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. I paid the additional cost in checkout for refundable tickets. Any vehicleYouplan to use during theBooking. Check to see if they have an online lodge system. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. I will NEVER buy tickets from this company again! means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Ticketek Marketplace - Buy and Sell Tickets Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Any vehicle You plan to use during the Booking. Fire A report from the fire service and/or police. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I have now been trying for a refund for 6 months. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Instead I was sent the PDF email after the show. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. So thanks very much! Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). I would and do prefer not to use their services. I've bumped the ticket by responding as recently as January 2023. is cancelled, postponed or cannot be fulfilled by the. Privacy (data erasure request) Any evidence requested by our Customer Experience Team to verify the emergency circumstances. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Any temporary relocation for work must be for a period of at least 3 months. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Worst website and app I have ever used!!! The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". She made time to help & sort out the transfer of tickets to this area. Why is the price displayed on my ticket different to what I paid? After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Fuck that, what a joke of an optional extra. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. means an unforeseen circumstance completely outside. Wife tested positive on 13th. Buy guaranteed tickets for sold out events at a fair price. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I've purchased a ticket and my event is tonight! We may consider other Emergency Circumstances at our discretion. Ticketek Marketplace - Buy and Sell Tickets Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. They need a better system and more staff it seems. (This can normally be obtained from the transport companys website). This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Find out how we combat fake reviews. Once got a response to an email because I didnt purchase the ticket wont gi. means an unforeseen circumstance completely outside. Never ever again. I can not believe in this day and age HOW BAD this company is. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. IfYoudid not make reasonable alternative arrangements to Attend theBooking. means cancellation or significant delay of flight(s) which. Safe, Fast and Verified Adverse weather with no Government Agency warnings not to travel. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount A copy of the letter requiring Jury Service. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Please also read the General Conditions of Refund. If enough people do it they'll be investigated. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. PDF Ticket & Entry Conditions Our integration means you can list tickets for resale directly from your Ticketek account. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I was certainly given the runaround by others who I had dealt with. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. How insensitive is that. Maisie Peters: 7:00 7:45pm means the unforeseen change of the date of an examination that. Still waiting for my refund 6 months. Ticketek wastes YOUR TIME like it doesn't matter. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Is it cheaper to book online or through a travel agent? We/Us/Our We are the Booking agent with whom You made the Booking. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The call centre shut the phone to the customer's face.. Sell tickets directly from your Ticketek Account. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Travel insurance and COVID-19: what you need to know. What happens to my money when I buy a ticket? means a requirement to move address imposed on. Please comply with any stated ticket limit for this event. :(, tails, they sent an email saying they has processed the refund. Zero stars, uselessly run, waste of a time company. Where You are the business owner or registered Director, or a member of Your family is. Safe, Fast and Verified As it got closer to Christmas I started to worry, as they were to be presents. Ticketek Australia Reviews | Read Customer Service Reviews of premier A copy of the travel warning from the Government Agency. Website doesn't work. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too???
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